Website Migration

A: When your current web hosting provider can no longer answer the demands of your website, or if you go through frequent network downtime, or if you are made to wait for hours for the support staff to get back to you, it might be a smart idea to swap your web hosting provider, i.e. to transfer all the files for your websites together with your databases from your present provider to your new provider. At FireFly Hosting, we are aware that this can often be difficult & time–consuming. This is the reason why we’ll accomplish all that for you at no cost!Our skilled technical team members will migrate your site content from your current web hosting provider to us. Our technicians have got a lot of experience migrating websites and are able to take care of anything – from an ordinary WordPress–driven blog or Joomla^™ site, to a very complex, custom–made app.

A: While we can’t give you a precise time window, because there are many factors, among them the size of the web files and databases, the location of the present host’s server, the complexity of your web site and the present workload of our Website Migration Department, etc., we will try our very best to move your web site within 48 hours, and in certain cases – within 24 hours (if the website content is not very large).

A: We don’t need any personal information. We’ll need, though, the login info for your old web hosting account along with the name of the website that you want to transfer.

A: Our Privacy Policy is an inseparable part of the agreement that we’ll have with you as a customer. We are dedicated to protecting the security of the personal info gathered from the customers. To do this, we employ technical safety measures in order to prevent the loss, the misuse, the modification or the unlawful leak of the private details under our control. The measures include, but are not limited to: physical, electronic and managerial methods to safeguard and secure the information that we gather online. When we request clients to provide financial information (for example, a debit card number), this info is encoded using the SSL (Secure Sockets Layer) encryption method.

A: While we move your web site, it will be available both in your hosting account with us and in your account with your previous web hosting provider. As soon as the transfer is completed, we’ll make sure that everything is working properly and that the integrity of your data is not affected prior to notifying you that the transfer is complete. After that, we’ll tell you how to move the domain name to your hosting account with us and how to modify your DNS settings.

A: Nah. We will never touch base with your hosting provider about anything. They will not be aware of the web site transfer either.

A: Yes. We support all standard Linux–based hosting platforms. We don’t support Windows–powered hosting platforms, because we don’t offer Windows hosting services ourselves.In addition, we don’t support proprietary site building and administration tools such as Wix, BaseKit, Jimdo, Website Tonight, Four Square, Mr Site, etc.