1 hour ticket response
Prompt assistance is our key responsibility and that’s why we have a team of professional technicians who are prepared to offer a quick response to any question that you could possibly have. Simply send your support ticket from your Web Site Control Panel and we’ll reply back to you within 1 hour in the worst case scenario. Actually, we strive hard and aim for a 20–minute customer support ticket response time.
An Outstanding Support Service
Each member of our customer support staff has lots of years of experience in the cloud plans industry and the majority of them have been with us for at least 5 years. They are all eager to answer all your questions in the most proficient way possible.
An Easy–to–Browse Help Center Section
Incorporated into the Web Site Control Panel is an easy–to–navigate Help section, which includes a variety of information sources. You can browse through a frequently updated knowledge base offering web hosting account management articles and site management articles, watch our how–to video tutorials or take a glimpse at our F.A.Q. database.
