If you have a website, a problem may always surface and it doesn’t necessarily need to be associated with the hosting service itself. For example, something could go wrong when you bring a software application up to date or some crucial content may be edited or deleted by accident. No matter what the nature of the problem might be, you will need to get in touch with the respective client service staff and ask them to recover a backup or to help you resolve the problem that you’re encountering. How timely they will do this will predetermine the time that your websites will be offline. For specific websites such as community portals or online stores, a regular outage can too often mean lost clients and money. Thus, it’s of critical importance that you use the services of a company that provides not only a very good customer support service, but also a quick one.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed maximum reply time for any trouble ticket that you open or any e-mail that you send is just 1 hour, even in case you contact us during weekends and national holidays. Irrespective of the essence of your question or problem, we’ll lend you a helping hand straight away and will provide you with the needed info to troubleshoot any problem with your websites. The real response time normally does not exceed 15 to 20 minutes, which means that you can forget about waiting around for hours on end to get a problem fixed or what is even worse – waiting one whole day only to obtain a response that more information is necessary while nothing is resolved. We’ll offer you assistance at once as we understand just how priceless time can be in the dynamic electronic realm. The sixty-minute reply time guarantee applies to any billing or technical enquiry that you may have regarding our cloud plans.