A live chat is a real-time method of communication between a hosting provider's support team and its customers. It's an efficient method to get some info about the web hosting services or have some issue resolved because you're speaking with a live representative. The benefits of using a real-time chat service rather than calling or opening a support ticket are the smaller chance of errors at the time you exchange information like usernames or domain names, the quicker response time because the communication is real-time as well as the fact that you do not have to stay on the chat constantly - you're able to do another thing while the representative examines the issue involved. Also, you will be able to join a live chat room from any kind of computer that is connected to the world wide web, avoiding the phone rates that you'll need to pay if you are calling to a different country.

Live Chat Support in Cloud Hosting

As we consider the fact that many situations are often resolved when you talk to a live person, we supply a live chat service for all of our potential and existing clients. Our chat is accessible every single day and our support agents will assist you with a variety of questions and troubles. If you are not our client yet, you can find out more about our cloud hosting packages and the website hosting platform in general to be certain that your websites will work effectively on our servers. In case you already have an account and you've got some questions or you encounter any troubles with some of our services, you can get in touch with us through our live chat and we can provide the necessary info or help you troubleshoot the problem. You'll have to open a trouble ticket for some problems that require more time or the assistance of a sysadmin, but for numerous basic issues you will receive help on the spot.