Integrated Ticketing System in Cloud Hosting
The ticketing system that we are using for our cloud plans is not separate from the web hosting account. It’s part of our full-featured Hepsia Control Panel and you’ll be able to visit it whenever you wish with just a few mouse clicks, without needing to sign out of your account. The ticketing system features a quick-search field, so you can track down the status of virtually any support ticket that you have already posted, if required. You can also see knowledge base articles that are relevant to various problem categories, which you can select, so you can find out how to tackle a specific problem even before you post a ticket. The ticket response time is maximum one hour, so you can receive quick assistance at any particular time and if our customer service staff advises you to do something within your account, you can do it instantly without needing to log out of the Control Panel.