A ticketing system is the most widespread medium of communication that web hosting companies offer to their clients. It is typically part of the billing account and is the fastest way to resolve an issue that requires some time to examine or that has to be escalated to a server admin. Thus, all responses given by either side will be kept in the exact same location in the event that somebody else wants to work on the issue at hand and the info already exchanged in the ticket will be available to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it is not part of the web hosting Control Panel, which implies that you will have to sign in and out of at least two accounts to do a certain task or to contact the company’s help desk support staff. If you want to administer a handful of domain names and each one is hosted in its own account, you will have to use even more accounts at the same time. Plus, it may take a significant amount of time for the provider to process your ticket request.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we are using for our cloud plans is not separate from the web hosting account. It’s part of our full-featured Hepsia Control Panel and you’ll be able to visit it whenever you wish with just a few mouse clicks, without needing to sign out of your account. The ticketing system features a quick-search field, so you can track down the status of virtually any support ticket that you have already posted, if required. You can also see knowledge base articles that are relevant to various problem categories, which you can select, so you can find out how to tackle a specific problem even before you post a ticket. The ticket response time is maximum one hour, so you can receive quick assistance at any particular time and if our customer service staff advises you to do something within your account, you can do it instantly without needing to log out of the Control Panel.