The accessibility to the customer and tech support that a cloud hosting company provides will tell you a lot for the services which they offer too. In the event that you are allowed to use only emails or tickets, you have most likely come across some reseller not the hosting supplier. If this is the case, you'll have to wait for a couple of days so as to get a problem resolved as the reseller may not be checking their communication regularly or they may need to get in touch with the real website hosting company for additional help. If the supplier offers different ways of communication with fast response time which are available anytime, they are most likely the top provider, not just a reseller. Therefore you'll get timely assistance and top-notch support because they will have instant access to the servers where your account is. Regardless of the issue - sales or technical, it's always better to get hold of your web hosting company right away by using your preferred method of communication.

24/7 Customer Support in Cloud Hosting

We acknowledge the importance of receiving assistance without delay, that's why our cloud hosting services come with 24/7 technical support as well as various means of communication. In case you do not have an account yet, you can easily give us a call or come on our live chat and chat with a live agent, so that you can find out about our services or check if our servers meet the system requirements for your web sites. In this way, you will not end up ordering a service that you can't use. If you already have an account with us, you can also open a support ticket in the Hepsia hosting Control Panel in the event that the issue is entirely technical or it needs more investigation. In contrast to the majority of providers out there today, we respond to all tickets within 1 hour, so you won't have to wait for an entire day. Our support services can be accessed twenty-four-seven, even during public holidays.