Although the web hosting service offered by the different companies is nearly the same, each provider has their own platform with its own modifications and different ways to accomplish specific procedures. In situations like this, an immense knowledge base would be amazingly useful both for persons with zero experience and for technically experienced users who will ultimately learn how certain tasks are carried out, but will lose time in the process. The purpose of such a knowledge base is to help make the hosting service fast and easy to use, saving users plenty of time and energy. The end result is gladder clients, since they can easily find the info they desire, and less work for the support engineers, because usually the majority of the questions and difficulties that customers have are already included in the knowledge base. If the articles are professionally written and encompass more topics, you’ll be able to find out more not only about your account, but also about the web hosting service in general.

Extensive Online Documentation in Cloud Hosting

If you’ve bought your very first cloud hosting plan from our company or have moved your website over to us, you will get accustomed to our services and our custom-created Hepsia hosting Control Panel before you know it thanks to the fact that we have prepared a detailed knowledge base where you can find all the information that you will ever need – both general info about the service as a whole and more concrete info about the different functions that you can make use of and the issues that you can experience. The articles are available in 2 places. The full article list is accessible via the Control Panel’s Help section. You can find articles that are dedicated to the different features in each section of the Control Panel too. You can discover how to do de facto everything, from creating an .htaccess configuration file to managing a mailing list, and all the articles include step-by-step guides, so you’ll never get disoriented due to an ambiguous text. Certainly, if you run into a more specific problem and you are unable to find a solution in our knowledge base, you can touch base with our help desk support staff representatives 24/7.